Legal

AML Policy

Last updated November 8, 2026

This Anti-Money Laundering Policy ("AML Policy") explains how {COMPANY_LEGAL_NAME} (Company Number {COMPANY_NUMBER}), registered office {REGISTERED_OFFICE}, which operates Playhatch on playhatch-demo.duckdns.org (the "Platform"), stops its creator plans and creator payouts from being used for money laundering, terrorist financing or the evasion of sanctions. It applies to every payment made on the Platform and every payout made by it, and forms part of our Terms and Conditions.

1. Our Commitment

We do not tolerate money laundering, terrorist financing or sanctions evasion. We follow the laws that apply to us, including the Proceeds of Crime Act 2002, the Terrorism Act 2000 and the sanctions rules made under the Sanctions and Anti-Money Laundering Act 2018.

Card payments on the Platform are handled by regulated third-party payment providers, which carry out their own anti-money laundering and sanctions checks.

2. How Money Moves on the Platform

Players never pay. Every game on the Platform is free to play.
The only purchases are creator plans, sold at the fixed monthly prices shown on the pricing page and in Dashboard → Billing.
Creator earnings come only from revenue that is recorded against a creator's own games, after our commission. Earnings cannot be bought, topped up or added by the creator.
Earnings cannot be transferred, sold or gifted to another account. There is no trading between users.
The Platform holds no money that customers have paid in for later use, and it does not accept or pay out cryptocurrency.

3. How Payments Are Made

Creator plans are paid by credit or debit card (Visa and Mastercard) through our payment provider. Card details are entered on the payment provider's page and never reach our servers.
We do not accept cash, bank transfers, cryptocurrency or vouchers for plans.
Each plan is priced in US dollars (USD) and is tied to one signed-in creator account.

4. Creator Payouts

New earnings stay pending for a hold period, shown on the Earnings page, so that refunds and chargebacks can be deducted before any money leaves the Platform.
A creator can request a payout once their available earnings reach the minimum shown on the Earnings page, and can have only one open request at a time.
Every payout is reviewed by our team before it is paid, and is sent only to the payout email address the creator has set in their own Settings. We never pay a payout to a third party.
Before paying, we may ask the creator to confirm their identity and address and to provide tax information, and we may hold the payout until we receive it.
Earnings from a transaction that is later refunded or charged back are deducted again, including from future payouts.

5. Checks and Monitoring

Our payment provider screens payments for fraud and against sanctions lists before they are approved.
We may review activity that looks unusual, such as frequent plan changes, repeated failed payments, repeated refund requests, earnings that do not match how a game is played, or several accounts that use the same payout address.
We may limit purchases or payouts, delay a payout while we review it, or decline a payment or a payout.
We may ask for information to confirm who you are, or where a payment comes from, before we complete a purchase, approve a refund or send a payout.

6. Refunds

Approved refunds are paid only to the original payment method, never to a different card, account or person.
Refunds follow our Refund Policy. Purchases that are repeatedly followed by refund requests may be treated as suspicious.

7. Prohibited Jurisdictions and Persons

We do not sell to, or pay out to, people or entities located in, controlled from or resident in jurisdictions subject to sanctions imposed by the United Kingdom or other applicable authorities, or anyone named on a sanctions or restricted persons list. Section 10 of our Terms and Conditions sets out the same rule.

8. Suspicious Activity

If we suspect that a payment or a payout is linked to money laundering, terrorist financing or sanctions evasion, we may cancel it, withhold earnings, suspend the account and report the matter to the relevant authorities, such as the National Crime Agency, where the law requires or allows us to.

Where the law forbids it, we will not tell anyone that a report has been made.

9. Record Keeping

We keep records of plan payments, earnings, refunds, payouts and any checks we carried out for as long as tax and anti-money laundering law requires. Our Privacy and Cookie Policy explains how this information is protected.

10. Responsibility and Review

{COMPANY_LEGAL_NAME} is responsible for this AML Policy. We review it at least once a year, and whenever our products, payment methods, payout methods or legal duties change.

11. Contact

Questions about this AML Policy:

{COMPANY_LEGAL_NAME}, {REGISTERED_OFFICE}.

Email: info@playhatch-demo.duckdns.org.