Legal

Delivery Policy

Last updated November 8, 2026

This Delivery Policy explains how digital products and services purchased on the Playhatch platform are provided and delivered to users. Playhatch is operated by {COMPANY_LEGAL_NAME} (Company Number {COMPANY_NUMBER}), registered office at {REGISTERED_OFFICE} ("we", "our", "us", "Playhatch"). By making a purchase on https://playhatch-demo.duckdns.org (the "Platform"), you agree to this Delivery Policy in addition to our Terms and Conditions.

1. Nature of the Service

Playhatch provides digital creator plans for creators who publish browser games on Playhatch ("Digital Products").

The games on the Platform are free to play in the browser and are not sold or delivered as products.

No physical goods are shipped. All deliveries are performed electronically through the Platform.

2. Delivery Method

All purchased Digital Products are applied directly to the creator account used for the purchase on the Platform.

After successful payment:

The plan's limits and features apply to your creator account and to the team that works in it.
Users can see the plan, its limits and the date it renews by logging into their account and opening Dashboard → Billing.
Delivery does not require email attachment delivery, physical shipment, or third-party downloads.

3. Delivery Timing

Standard Delivery: Most Digital Products are applied shortly after payment confirmation and appear in Dashboard → Billing.

Renewals: Each monthly renewal continues the plan without interruption at the start of the next billing period.

Delayed Delivery: In rare cases (e.g. payment verification or technical issues), delivery may take longer. Users will be informed via their account or email if a delay occurs.

4. Accessing and Using Delivered Products

Once delivered, users may:

Publish more games, upload larger builds and use the analytics included in the plan;
Invite team members, where the plan includes team seats;
View plan details such as the renewal date, the limits in use and the payment history.

A plan applies to one creator account and cannot be transferred to another account, as described in Dashboard → Billing.

5. User Responsibilities

Users are responsible for:

Ensuring they are logged into the correct account before making a purchase;
Checking the plan's limits and features before purchase;
Keeping their login details secure;
Uploading builds that meet the requirements described in the Help Centre.

Playhatch is not responsible for delivery issues caused by user error, account misuse, or failure to follow instructions.

6. Failed or Missing Delivery

If a Digital Product does not appear in the user's account after payment:

The user should first check Dashboard → Billing and the payment history there;
If the issue persists, the user must contact Playhatch Support with relevant order details.

We will investigate and, where appropriate, resolve delivery issues by reissuing access or providing assistance.

7. No Physical Delivery

Playhatch does not provide physical delivery services.

All services and products are delivered exclusively in digital form through the Platform.

8. Contact and Support

For questions related to delivery or access to purchased Digital Products, please contact:

{COMPANY_LEGAL_NAME}, {REGISTERED_OFFICE}.

Email: info@playhatch-demo.duckdns.org. Support: support@playhatch-demo.duckdns.org.