Legal

Terms and Conditions

Last updated November 8, 2026

Welcome to Playhatch. These Terms and Conditions ("Terms") govern your use of the Platform, services, and digital products provided by {COMPANY_LEGAL_NAME} (Company Number {COMPANY_NUMBER}), registered office {REGISTERED_OFFICE} ("we", "our", "us", "Playhatch", "the Store") and define the rights and responsibilities of all Users ("you", "your"). By accessing, browsing, registering, or making any purchase on playhatch-demo.duckdns.org (the "Platform"), you agree to comply with these Terms. If you do not agree, please discontinue using the Platform immediately. These Terms cover registration, product selection, purchase, account management, key activation, downloads, support, and interactions with the Platform.

1. Eligibility and Account Creation

To fully use the Platform, you must:

Be at least 13 years old; if under 18, obtain parental or guardian consent.
Register an Account with correct and up-to-date information, including a valid email and username.
Maintain confidentiality of your login credentials; sharing your account is prohibited unless expressly permitted.

You can play every game on the Platform without an Account. Creating an Account allows you to rate, review and comment on games, follow creators, receive notifications, publish your own games as a creator, choose a creator plan, and work in a creator's team when invited.

When you create an Account or sign in, you confirm that you accept these Terms and have read the Privacy and Cookie Policy. We record when you did so and which version of the Terms you accepted.

You are responsible for all activities under your Account, including transactions and interactions with support.

2. Browsing and Product Discovery

Our Platform is designed to help you explore and discover free browser games made by independent creators, and to let creators publish their own games:

Browse by category, tag, engine, device, orientation, or popularity.
Use filters and search to quickly find games or creators.
Check each game's description, screenshots, instructions, ratings, and reviews before you play.

Games are free to play in your browser. They are made and published by independent creators, not by Playhatch. Every game is reviewed by our moderators before it goes live.

The Platform may provide recommendations based on your activity and previous purchases to enhance your experience. Users are responsible for verifying product compatibility with their device or platform.

3. Making Purchases

Purchasing a digital product on the Platform involves:

Selecting Products: Creators choose a paid creator plan in Dashboard → Billing. Prices are displayed per month in US dollars (USD). Each paid plan is a monthly subscription that renews automatically at the price shown until you cancel it. You can cancel at any time in Dashboard → Billing by switching to the Free plan; your plan then stays active until the end of the billing period you have paid for.

Payment: Complete payment via secure payment providers integrated into the Platform. Transaction history will be available in your account.

Plan Activation: After payment confirmation, the plan's limits and features are applied to your creator account and shown in Dashboard → Billing, together with the date your plan renews.

Refunds: Once a plan's additional limits have been used, the payment cannot be refunded except as set out in our Refund Policy. If your plan is not applied to your account, contact support for assistance.

3.1 Payment Methods. Playhatch accepts payments through secure third-party payment service providers. Available payment methods may vary depending on your location, currency, and selected products, and may include:

Credit and debit cards (Visa and Mastercard).

All payments are processed securely by our authorized payment partners. Playhatch does not store full payment card details.

By submitting a payment, you authorize us and our payment providers to charge the selected payment method for the total purchase amount, including applicable taxes and fees.

Payments must be completed in full before a plan is applied to your account.

In case of payment failure, cancellation, suspected fraud, or violation of these Terms, we reserve the right to suspend or cancel the transaction and withhold the plan until the issue is resolved.

Any additional terms imposed by payment providers apply alongside these Terms.

4. User Journey Features

4.1 Billing. View your current plan, how much of its limits you use, when it renews or ends, and your payment history in Dashboard → Billing.

4.2 Account Settings. Update your display name, avatar, banner, biography, website and social links, change your password, resend the verification email, sign out of other sessions, and choose which notification emails you receive in Settings.

4.3 Support. Contact support by email, or use the Help Centre and its automated assistant for answers about playing, accounts, publishing, plans and payouts. Use the report button on any game, review, comment or profile to flag content to our moderators.

4.4 Teams. On plans that include team seats, creators can invite people to their studio as Manager, Developer or Analyst. Team members work on the studio's games within their role; earnings, billing, the studio profile and the team itself stay with the owner, and everything the team does counts against the owner's plan.

4.5 Earnings and Payouts. Revenue attributed to a creator's games is shared as shown in the creator dashboard, currently 90% to the creator and 10% to Playhatch, calculated on net revenue after payment provider fees, refunds and chargebacks. New earnings stay pending for the hold period shown on the Earnings page, then become available. Creators can request a payout once their available earnings reach the minimum shown there. Payouts are sent by our team to the payout email address set in the creator's Settings, and earnings from a transaction that is later refunded or charged back are deducted again.

Publishing Games. Creators upload a .zip build with an index.html file, add the game's details and images, and submit the game for review. A moderator approves the game, asks for changes, or rejects it, and you receive the reason for every decision. Updates to a live game are reviewed in the same way while players keep the current version. Uploads must follow the Content Guidelines and the limits of your plan, and games run in a sandbox on a separate domain with no access to player accounts.

5. Responsibilities of Users

You agree to:

Provide accurate and truthful information when creating or updating your account.
Use all purchased products only for personal use; resale or sharing is prohibited.
Respect the Platform and its systems; avoid hacking, bypassing security, or exploiting features.
Upload only games and assets you own or have the rights to publish, and follow the Content Guidelines in everything you publish or post.

Responsibilities of Playhatch. We commit to:

Providing clear, accurate, and up-to-date product descriptions and details.
Applying purchased plans promptly to your account.
Maintaining data security and privacy as per our Privacy and Cookie Policy.
Offering support and assistance by email and through the Help Centre.

6. Intellectual Property

All content on the Platform, including images, text, logos, and software, is owned by Playhatch or its partners.

You may browse and use the Platform for personal purposes only. Copying, reproducing, or distributing content without permission is prohibited.

Digital Products remain the intellectual property of their respective developers; purchasing a product grants only a limited, non-transferable license.

Creators keep ownership of the games they publish. By publishing a game, you grant Playhatch a non-exclusive, worldwide, royalty-free licence to host, display, distribute and promote it on the Platform for as long as it is published.

7. Data Protection

We process personal data in line with the UK General Data Protection Regulation ("UK GDPR"), the Data Protection Act 2018 and, where applicable, the EU General Data Protection Regulation ("EU GDPR").

Our Privacy and Cookie Policy explains what personal data we collect, why we collect it, how long we keep it and how you can exercise your rights, including the rights of access, rectification, erasure, restriction, portability and objection.

You can contact our Data Protection Contact at privacy@playhatch-demo.duckdns.org.

8. Limitations of Liability

The Platform is provided "as is." Temporary outages, errors, or listing inaccuracies may occur.

We cannot guarantee that every game works on every device, because games are made by independent creators and depend on browser and device support.

Users must verify compatibility with their devices and platform accounts before purchase.

Where an order issue is determined to be eligible after review, we provide support and may reapply the plan or refund in line with our Refund Policy.

9. Termination

Either party may terminate this agreement at any time.

Users may terminate their account by submitting a written request via email to support@playhatch-demo.duckdns.org. Creators can also unpublish or delete their games at any time from the creator dashboard.
Playhatch may suspend or terminate an account immediately in case of breach of these Terms, fraud, abuse, or unlawful activity.

For termination without cause, either party must provide at least 14 days' prior written notice.

Termination does not affect completed transactions, previously delivered digital products, or accrued rights and obligations.

10. Prohibited Jurisdictions

Playhatch does not provide services, sell products, or conduct business with individuals or entities located in jurisdictions subject to international sanctions, trade restrictions, or embargoes imposed by the United Kingdom or other applicable authorities.

By using the Platform, you represent and warrant that you are not located in, under the control of, or a resident of any prohibited jurisdiction, and are not listed on any sanctions or restricted persons list.

We reserve the right to block access, suspend accounts, or cancel transactions where required to comply with applicable laws and regulations.

11. Disputes and Chargeback Policy

If you experience an issue with a purchase, you agree to contact Playhatch support first to attempt resolution before initiating a chargeback or payment dispute.

Initiating an unjustified chargeback without first contacting support may result in:

Temporary or permanent suspension of your account;
Revocation of the plan or licenses where legally permitted;
Recovery actions for amounts owed, including administrative fees.

We reserve the right to provide payment processors with evidence of plan activation and account activity to contest fraudulent or invalid chargebacks.

Nothing in this section limits your statutory consumer rights under applicable law.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of England and Wales.

Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Modifications to Terms

We may update these Terms occasionally. Major changes will be communicated via the Platform or email.

Continued use of the Platform after updates constitutes acceptance of the revised Terms.

Users are responsible for reviewing the Terms periodically.

14. Contact and Support

If you have questions regarding these Terms, purchases, or account management:

{COMPANY_LEGAL_NAME}, {REGISTERED_OFFICE}.

Email: info@playhatch-demo.duckdns.org. Support: support@playhatch-demo.duckdns.org.

We aim to resolve queries promptly and ensure a smooth experience for all Users.